Receiving Guests (ဧည့္သည္လက္ခံျခင္း)
Checking into a Hotel
Staff : Good afternoon sir. Can I help you?
Guest : Good afternoon. My name is Rodrigues. I’d like to check in please.
I have a reservation for a double room.
Staff : Yes, Mr. Rodrigues, let me see… Yes, today and tomorrow, the 10th and 11th of June.
Could you please fill in this registration card?
Guest : Yes of course. Do I fill in my home address?
Staff : Yes, please and could I have your passport? Thank you. Your room
number is 361. It’s on the third floor and here’s your key card for
your room. Would you like to have dinner in the restaurant this evening?
Guest : Yes, please. Can you reserve me a table for 2 at 8 o’clock?
Staff : Certainly. The porter will help you with your luggage. The lift is just down the corner.
Check in ဆိုတာ ဟိုတယ္၊ ေလဆိပ္ စတာေတြမွာ ဧည့္ႀကိဳစာေရး ရဲ႕ ေကာင္တာမွာေရာက္ရွိေၾကာင္း သတင္းပို႔ျခင္းျဖစ္ပါတယ္။ Check in လုပ္တာနဲ႔တၿပိဳင္နက္လိုအပ္တဲ့အခ်က္အလက္မ်ားကို register လုပ္တဲ့အတြက္ ၿခံဳၿပီးေျပာရရင္ အခန္းရယူျခင္း၊ ဟိုတယ္မွာစတည္းျခင္းလို႔ေျပာႏုိင္ပါတယ္။ ဟိုတယ္မွာ က်သင့္ေငြရွင္းၿပီး အခန္းျပန္အပ္တာကိုေတာ့ Check out လုပ္တယ္လို႔သံုးပါတယ္။ ဧည့္သည္အမ်ိဳးအစားေတြေျပာရရင္ FIT (Free Independent Traveler) နဲ႔ Group ဆိုၿပီးအႀကမ္းဖ်င္းခြဲျခားႏိုင္ပါတယ္။ Group ကခရီးသြားကုမၸဏီေတြကေန package tour အေနန႔ဲလာတာေတြလဲရွိပါတယ္။ Company Guaranteed rate (CGR)၊ Group inclusive tour (GIT) ဆိုတာေတြလည္းရွိပါတယ္။ တစ္ရာသီစာ ဟိုတယ္ႏွင့္ကုမၸဏီမ်ားၾကား contract rate နဲ႔ စာခ်ဳပ္ခ်ဳပ္ထားေလ့ ရွိပါတယ္။ အမ်ားစုကႀကိဳတင္ reservation လုပ္ထား ေလ့ရွိပါတယ္။ ႀကိဳတင္ reservation မလုပ္ထားဘဲသူ႔ဘာသာ ၀င္လာတဲ့ဧည့္သည္ကို Walk in guest လို႔ေခၚပါတယ္။
ေလ့လာထားရမည့္ expression မ်ား
- I’d like to check in please. အခန္းယူခ်င္လို႔ပါ။
- Could you please fill in this registration card? ဒီမွတ္ပံုတင္စာရင္းကတ္မွာလိုအပ္တာျဖည့္ေပးႏိုင္မလားရွင္။
- Your room number is 361. It’s on the third floor. လူႀကီးမင္းအခန္းနံပါတ္က 361 ပါ။ တတိယထပ္မွာရွိပါတယ္။
- Here’s your key card for your room. ေဟာဒီမွာလူႀကီးမင္းရဲ႕အခန္းေသာ့ကတ္ပါ။
- Would you like to have dinner in the restaurant this evening? ဒီညေနစားေသာက္ဆိုင္မွာညစာစားမလားရွင္။
- Can you reserve me a table for 2 at 8 o’clock? ညေန ၈ နာရီမွာ ႏွစ္ေယာက္စာစားပြဲတစ္လံုးကၽြန္ေတာ့္ကိုမွာထားေပးႏိုင္မလား။
- hair salon = ဆံပင္ညွပ္ဆိုင္
- lobby = ဟိုတယ္အ၀င္၀ရွိ ဧည့္သည္မ်ားနားေနရန္အခန္းက်ယ္
- lounge = ဧည့္သည္မ်ားနားေနခန္း
- reception desk = ဧည့္ႀကိဳေကာင္တာ
- home address = အိမ္လိပ္စာ
- luggage(US baggage) = ခရီးေဆာင္အိပ္
- porter = ပစၥည္းသယ္ပိုးေပးသည့္အကူ၀န္ထမ္း
(1) a facility staff who provides special services such as tickets to local events, transportation, and tour arrangement
(2) designated area in hotel facility providing special amenities and services to guests.
လို႔အဓိပၸါယ္ဖြင့္ထားေတာ့ ဧည့္သည္ကို အထူးကိစၥေတြမွာ၀န္ေဆာင္မႈေပးတဲ့၀န္ထမ္းလို႔ ဆိုႏိုင္ပါတယ္။ ကားပါကင္ထိုးေပးတဲ့၀န္ထမ္းကိုက်ေတာ့ valet လို႔ေခၚပါတယ္။ အေခၚအေ၀ၚနဲ႔လုပ္ရတဲ့တာ၀န္အတိအက်ေတြဟာ ဟိုတယ္တစ္ခုႏွင့္တစ္ခုျခားနားမႈရွိႏိုင္ပါတယ္။
ေလ့လာထားရမည့္၀ါက်တည္ေဆာက္ပံုမ်ား
ပိုင္ဆိုင္မႈကိုျပရာမွာပံုစံႏွစ္မ်ိဳးနဲ႔ေျပာႏိုင္ပါတယ္။ possessive adjectives နဲ႔ possessive pronouns ေတြကိုသံုးျခင္းကိုကြဲကြဲျပားျပားသိဖို႔လိုပါတယ္။ သူတို႔ဟာ၀ါက်မွာေနရာယူပံုမတူပါဘူး။ ေအာက္မွာေလ့လာၾကည့္ပါ။
Possessive Adjective + Noun Examples:
- My dog is big. Her cat is brown. Their sister works downtown.
Noun + Possessive Pronoun Examples:
- The dog is mine. The brown cat is hers. The car is ours.
- This is my car. The car is mine.
- Is that your pen? Is that pen yours?
Possessive Adjectives
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Possessive Pronouns
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MY (ကၽြႏ္ုပ္၏)
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MINE (ကၽြႏ္ုပ္၏ဟာ)
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YOUR(သင္၏)
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YOURS (သင္၏ဟာ)
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HIS (သူ၏)
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HIS (သူ၏ဟာ)
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HER (သူမ၏)
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HER (သူမ၏ဟာ)
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HER (၄င္း၏)
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ITS (၄င္း၏ဟာ)
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OUR (ကၽြႏ္ုပ္တို႔၏)
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OURS (ကၽြႏ္ုပ္တို႔၏ဟာ)
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THEIR (သူတို႔၏)
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THEIRS (သူတို႔၏ဟာ)
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၁။ ေအာက္ပါ၀ါက်မ်ားကိုသင့္ေတာ္သည့္ possessive သံုး၍ျဖည့္ပါ။
- Could I have dinner in …………………… room, please?
- Would you like some help with ……………… luggage?
- We’d like to have lunch in ………………….. room.
- He wants to know where to park ………………………… car.
- As Ms. Lee for …………….. passport.
- Scott and Josh are waiters at Sydney Tower Restaurant. That’s …………… job.
၂။ ေအာက္က puzzle ေလးမွာ ေနာက္ထပ္ check in နဲ႔ပါတ္သက္တဲ့စကားလံုးဆယ္ လံုးထပ္ရွာၾကည့္ပါဦး
၃။ သူငယ္ခ်င္းနဲ႔ျဖစ္ျဖစ္၊ တစ္ေယာက္တည္းပဲျဖစ္ျဖစ္ ဒီပံုကိုၾကည့္ၿပီးအေမးအေျဖေလ့က်င့္ၾကည့္ပါ။ တစ္ေယာက္တည္းဆိုရင္ အေျပာေလ့က်င့္႐ံုမက အေမးနဲ႔အေျဖကိုခ်ၿပီးေရးၾကည့္ပါ။
A: Excuse me, where is the florist?
B: It’s next to . . .
ကဲေနာက္ဆံုး မွတ္သားဆင္ျခင္စရာ အဆံုးအမေလးေတြနဲ႔ခဏနားလိုက္ရေအာင္။
“Your most unhappy customers are your greatest source of learning.” Bill Gates
မေက်မနပ္ျဖစ္ေနတဲ့သင့္စားသံုးသူေတြဟာသင့္အတြက္ေလ့လာသင္ယူဖို႔အေကာင္းဆံုးေနရာပဲ။
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” Henry Ford
အလုပ္ရွင္ကလုပ္ခေပးတာမဟုတ္ဘူး။ သူတို႔ကေငြေၾကးကိုကိုင္တြယ္ထိမ္းသိမ္း႐ံုပဲ။ တကယ္ေပးတာက စားသံုးသူေတြ။
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
စားသံုးသူကသင့္ဆီကၿပီးျပည့္စံုမႈကိုမေမွ်ာ္လင့္ပါဘူး။ ဒါေပမယ့္တစ္ခုခုျပႆနာျဖစ္လာရင္ သင္ေျဖရွင္းေပးတာကိုေတာ့ေမွ်ာ္လင့္တတ္ၾကပါတယ္။
ဇာနည္(MyWay!)
Source:English for Hotel and Catering Industry (Unit 6 - Receiving Guests
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